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FAQ
Please read our terms and conditions carefully.

Email: info@relocatemadrid.com
Tel: 0034 633216306
FAQ - Frequently asked questions

1. How does the booking process work?
2. How do I pay for the booking?
3. Will I need to pay a damage deposit for the apartment?
4. How do I cancel my reservation?
5. What happens if I break something?
6. When is check in or check out?
7. How will I get the keys to the apartment?
8. Can I drink the water?
9. What if I need help or information during my stay?
10. Will I need an adaptor for using the appliances in the apartment?

1. How does the booking process work?

There are four simple steps to book an apartment in Madrid with Relocate Madrid. Please see our How to Book Section.

2. How do I pay for the booking?

You will be required to pay 30% of your reservation to confirm your booking; the balance must be paid in cash on arrival. You can pay the 30% deposit by credit card on our website, by scan and mail by printing our credit card deposit payment form from our website, fill in the details and email it back to us at info@relocatemadrid.com or by calling us on the telephone on + 0034 918286496.

3. Will I need to pay a damage deposit for the apartment?

Yes, there is a cash damage deposit which will need to be paid upon arrival at the apartment in Madrid. The amount varies per apartment ranging from 200€ to 500€, please see that information on the detail page of the apartment you are choosing.  Sometimes the deposit is required to be paid in cash and other times by credit card, please see your arrival instructions to find out  about your apartment.

4. How do I cancel my reservation?

If the client cancels a fully paid reservation, there is a cancellation charge that will depend on the number of days before the beginning of the rental period. Please note that the 30% reservation deposit is non-refundable:

• More than 90 days before: 20% of the total amount.
• 60-89 days before: 30% of the total amount.
• 30-59 days before: 50% of the total amount.
• Less than 30 days before: 100% of the total amount.

5. What happens if I break something?

Please call Relocate Madrid as soon as possible to assess the damage. We will do our best to try and fix or replace the item/s and reach a decision if whether there is any charge incurred.

6. When is check in or check out?

The apartment will be available at 3pm in the afternoon. Normal check out time is 11am. Please request late check out prior to arrival and we will try our best to accommodate to your needs. Note that there is a late check in fee of 30€ for check ins after 21:00PM. Please note check-in is between 15:00hrs and 02:00hrs.

7. How will I get the keys to the apartment?

Depending on the city of destination you will either be met at the apartment upon your arrival by a Friendly Rentals member of staff who will hand over the keys and also show you around the apartment or you will have to come to the Relocate Madrid office of that city to receive your keys and all required information.

8. Can I drink the water?

The tap water in Madrid is clean and safe to drink throughout the city. However, some areas have a higher sodium content and may taste bitter to some. We generally recommend to stock up on bottled water for drinking at the local grocery store.

9. What if I need help or information during my stay?

There will be a Relocate Madrid member of staff available to answer any of your questions during business hours. Outside business hours, IN CASE OF EMERGENCY ONLY, guests will be provided with the emergency number at check-in.

10. Will I need an adaptor for using the appliances in the apartment?

For all appliances supplied in the apartments you will not need continental European adaptors. Hairdryers are supplied but to operate other bathroom appliances which you might bring on your travels like electric shavers, curling irons etc., you will need a continental European adaptor.

 

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